Effective Date: August 27, 2026
Welcome to Tina Sparkle Cleaning LLC.
These Terms & Conditions (“Terms”) govern your use of our website, cleaning services, phone communications, text messaging services, and other interactions with Tina Sparkle Cleaning LLC (“Tina Sparkle Cleaning,” “we,” “us,” or “our”).
By using our website, requesting an estimate, scheduling a service, calling us, sending us a text message, or otherwise communicating with us, you agree to these Terms.
1. Cleaning Services
Tina Sparkle Cleaning provides residential and commercial cleaning services, including services such as:
- Regular Cleaning
- Deep Cleaning
- Move-In / Move-Out Cleaning
- Office Cleaning
- Optional add-on cleaning services
Service availability, scope, pricing, estimated duration, and scheduling may vary depending on the property, location, condition of the property, requested services, and other factors.
An estimate provided online, by phone, by text message, or through an automated assistant is not a final guarantee until the service details and availability are confirmed by Tina Sparkle Cleaning.
2. Estimates and Pricing
Cleaning estimates may be based on information provided by the customer, including:
- Number of bedrooms
- Number of bathrooms
- Property size
- Type of cleaning requested
- Condition of the property
- Frequency of service
- Additional services requested
If the actual condition, size, layout, or cleaning requirements differ substantially from the information provided, Tina Sparkle Cleaning may discuss an adjustment to the service scope or price before proceeding with additional work.
Additional services are not included unless specifically selected, requested, or confirmed.
3. Scheduling and Appointment Confirmation
A requested date or time is not considered confirmed until Tina Sparkle Cleaning verifies availability and confirms the appointment with the customer.
A customer may provide a preferred date or time through our website, phone system, text messaging service, or another communication channel.
Tina Sparkle Cleaning may contact the customer to confirm whether the requested date and time work for both parties.
4. Access to the Property
Customers are responsible for providing safe and reasonable access to the property at the scheduled service time.
The customer should provide any necessary instructions regarding:
- Door codes
- Keys
- Gates
- Alarm systems
- Pets
- Parking
- Building access
Tina Sparkle Cleaning is not responsible for delays or inability to complete the service when access to the property is unavailable.
5. Cleaning Limitations
Our team does not move heavy furniture or heavy appliances.
Standard cleaning services do not include specialized services such as:
- Mold remediation
- Biohazard cleanup
- Hazardous-material cleanup
- Pest infestation cleanup
- Heavy construction debris removal
- Hoarding remediation
- Restoration services
Certain services, including cleaning inside appliances, cabinets, drawers, or windows, may be considered optional add-ons and may require an additional charge.
6. Customer Belongings
Customers should secure valuables, fragile items, important documents, cash, jewelry, and other sensitive belongings before the cleaning appointment.
Our cleaners will make reasonable efforts to work carefully around personal property.
If an item is particularly fragile, valuable, damaged, unstable, or should not be touched, the customer should notify Tina Sparkle Cleaning before the service begins.
7. SMS / Text Messaging Terms
Tina Sparkle Cleaning offers conversational text messaging to customers who voluntarily initiate a text conversation with us or otherwise provide valid consent to receive service-related text messages.
Messages may include:
- Responses to customer questions
- Cleaning estimates
- Scheduling discussions
- Appointment confirmations
- Appointment reminders
- Service updates
- Customer support
- Follow-up regarding a requested or existing cleaning service
Message frequency varies based on the customer’s interaction and service needs.
Message and data rates may apply.
Tina Sparkle Cleaning does not send unsolicited bulk marketing messages through this messaging program.
Customers may opt out at any time by replying:
STOP
After opting out, the customer will no longer receive messages from that messaging program unless they later provide consent again where permitted.
For assistance, customers may reply:
HELP
or contact Tina Sparkle Cleaning directly.
Consent to receive SMS messages is voluntary and is not a condition of purchasing or receiving cleaning services from Tina Sparkle Cleaning.
8. Consent to Receive Text Messages
When a customer voluntarily sends a text message to Tina Sparkle Cleaning, we may reply to that customer regarding their cleaning inquiry or requested service.
Consent to receive text messages is not transferred or sold to third parties for their own marketing purposes.
Customers are responsible for ensuring that the mobile number they provide belongs to them or that they are authorized to use it.
9. Telecommunications Providers
Wireless carriers and telecommunications providers are not responsible for delayed or undelivered messages.
Delivery of text messages may depend on carrier availability, network conditions, device settings, and other factors outside Tina Sparkle Cleaning’s control.
10. Call Recording and Transcription
Customer service calls may be recorded or transcribed when permitted by applicable law for purposes including:
- Customer service
- Quality assurance
- Follow-up
- Recordkeeping
- Training
- Reviewing service requests
When applicable, callers may hear a notice informing them that the call may be recorded.
11. Website and Automated Communications
Our website may use automated systems or virtual assistants to help answer questions, provide preliminary estimates, collect customer information, and assist with service inquiries.
Information provided through these systems is intended to assist customers but may require review or confirmation by Tina Sparkle Cleaning.
An automated response does not independently create or confirm a cleaning appointment.
12. Cancellations and Schedule Changes
If a customer needs to cancel or reschedule a service, we ask that they contact Tina Sparkle Cleaning as soon as reasonably possible.
Any specific cancellation fee or rescheduling policy, when applicable, will be communicated to the customer before it is charged.
13. Payment
Customers are responsible for payment for services that have been performed.
Available payment methods and payment timing may be communicated during the booking or service process.
Additional work requested by the customer may result in additional charges when agreed upon.
14. Service Satisfaction
We want customers to be satisfied with their cleaning service.
If a customer has a concern regarding a completed cleaning, they should contact Tina Sparkle Cleaning as soon as reasonably possible so that we can review the concern.
Resolution of a service concern will depend on the circumstances and the nature of the issue.
15. Privacy
Use of personal information is governed by our Privacy Policy:
Our Privacy Policy explains how we collect, use, protect, and handle customer information, including mobile phone numbers and SMS consent.
16. Third-Party Services
Tina Sparkle Cleaning may use third-party technology providers to operate parts of our website, communications, scheduling, telecommunications, payment processing, or customer service systems.
Use of these services may also be subject to the terms and policies of those providers.
17. Limitation of Liability
To the extent permitted by law, Tina Sparkle Cleaning will not be responsible for indirect, incidental, special, or consequential damages resulting from the use of our website, communication systems, or services.
Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable law.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with a revised effective date.
Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms where permitted by law.
19. Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.
20. Contact Us
For questions regarding these Terms & Conditions, please contact:
Tina Sparkle Cleaning LLC
Marietta, Georgia
Phone: (470) 256-3556
Website: tinasparklecleaning.com
Email: info@tinasparklecleaning.com